Your existing customer base is a major asset. Customer satisfaction is a priority. Linda can cite three examples that occurred at Nametre.

• A major chemical company had purchased an early instrument and was totally unsatisfied with its performance, to the point where Nametre had to accept its return. Eventually, when they purchased again after we had made major changes to the way customers were supported, they ended up purchasing approximately 32 instruments world-wide.
• A consumer pharmaceutical division of a major health care company purchased one instrument. When there were problems it was determined that the physical dimension they had supplied for the mounting was incorrect. Over the objections of the owner of Nametre, Linda insisted that we rework the instrument at our expense. Result – they placed a blanket order of $250,000 for 28 instruments.
• Another company had purchased an instrument in the early 1980’s. Several years ago they agreed to give us another chance. We loaned them an instrument for a month. The result was they asked us to visit them and explain what had happened – why was the instrument now so good.